Payment Information

PAYMENT INFORMATION & FAQ

ORBELVIA

Simple Payments. Secure Transactions. Shopping with Confidence.

At Orbelvia, operated by Huizhou Juhui Yungou Technology Co., Ltd., we aim to make every purchase convenient, transparent, and straightforward.

We offer the payment methods displayed at checkout, allowing customers to select an available option that best suits their needs.

Available payment methods may vary depending on your country or region, device, browser, and payment provider availability.

01. CAN I PAY WITHOUT A PAYPAL ACCOUNT?

Yes.

In certain circumstances, you may be able to pay using a credit or debit card through PayPal without creating or signing in to a PayPal account.

If this option is available in your region, you can follow these steps:

  1. Select your preferred products and add them to your shopping cart.

  2. Proceed to checkout.

  3. Enter your billing, contact, and shipping information.

  4. Select PayPal as your payment method, if available.

  5. Follow the instructions displayed on the PayPal payment page.

  6. If offered, select the option to pay by credit or debit card without a PayPal account.

  7. Enter your payment details and confirm your transaction.

Please note that PayPal's guest checkout availability depends on your location, payment eligibility, device, and PayPal's own requirements.

A PayPal account may be required in certain circumstances.

Once your payment has been successfully authorized and your order has been submitted, you will receive an order confirmation email.

02. WHICH PAYMENT METHODS DO YOU ACCEPT?

The payment methods available to you will be displayed during checkout.

Depending on your location and checkout availability, supported options may include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal

  • Apple Pay

Not all payment methods are necessarily available for every order or destination.

Please review the available options at checkout before completing your purchase.

03. IS MY PAYMENT INFORMATION SECURE?

We take payment security seriously and work with trusted third-party payment providers to process transactions.

Our payment process is designed to help protect your transaction information through appropriate security measures and payment provider safeguards.

Please keep in mind:

  • Payment details are handled through the applicable payment processing provider.

  • We do not intentionally request your full payment card details through ordinary customer support emails.

  • You should only enter payment information through the official checkout or payment provider pages.

  • Never share your password, verification codes, or sensitive payment credentials with anyone.

Although we take reasonable precautions, no online transaction or electronic storage method can be guaranteed to be completely secure.

04. WHAT SHOULD I DO IF MY PAYMENT FAILS?

If your payment cannot be completed, we recommend the following steps:

  1. Check that your card information and billing address are correct.

  2. Confirm that your card has not expired.

  3. Verify that sufficient funds or available credit are present.

  4. Check whether your bank has declined or restricted the transaction.

  5. Try another payment method available at checkout.

  6. Contact your payment provider or bank if the issue continues.

If your payment has been deducted but you have not received an order confirmation, please contact our customer support team before placing another order.

This will help us check whether your original transaction or order was successfully recorded and reduce the risk of duplicate payments.

05. WHEN WILL I RECEIVE MY ORDER CONFIRMATION?

After your payment has been successfully authorized and your order has been submitted, an order confirmation email will be sent to the email address provided during checkout.

The confirmation email typically includes:

  • Your order number;

  • Purchased product details;

  • Order summary;

  • Payment confirmation information, where available.

If you cannot find your confirmation email, please check your spam, junk, or promotions folder.

If you still cannot locate it, contact our customer support team for assistance.

06. WHAT IF I AM CHARGED BUT MY ORDER IS NOT CONFIRMED?

If your payment appears to have been completed but you have not received an order confirmation:

  • Avoid submitting the same order again immediately.

  • Check your email, including spam and junk folders.

  • Review your payment account or bank transaction history.

  • Contact us with your payment reference and relevant order information, if available.

Our team will review the information and assist you in determining the status of your transaction.

07. CAN I CHANGE MY PAYMENT METHOD AFTER PLACING AN ORDER?

Once an order has been submitted and payment processing has started, payment method changes may not be possible.

If you experience a payment issue or need assistance with an order, please contact us as soon as possible.

Any cancellation or refund request will be handled according to our Return & Refund Policy and applicable payment provider procedures.

08. NEED PAYMENT ASSISTANCE?

Our customer support team is available to help with payment questions, transaction concerns, order confirmations, and general checkout assistance.

Please contact us using the details below.

Brand Name:
Orbelvia

Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.

Customer Support Email:
service@orbelvia.com

Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China

Customer Support Days:
Monday – Friday

Estimated Response Time:
Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may take slightly longer.

ORBELVIA

Your confidence matters. We are committed to making every step of your shopping experience clear, convenient, and reliable.