PRIVACY POLICY

ORBELVIA

Your Privacy. Our Responsibility.

At Orbelvia, operated by Huizhou Juhui Yungou Technology Co., Ltd., we respect your privacy and recognize the importance of protecting your personal information.

We are committed to maintaining a transparent, responsible, and secure shopping experience. This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website, browse our products, place an order, or interact with our customer support services.

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

Where applicable law requires consent for certain data processing activities, we will obtain that consent through the appropriate mechanisms.

01. COMPANY INFORMATION

For transparency, our business information is provided below:

Brand Name:
Orbelvia

Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.

Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China

Customer Support Email:
service@orbelvia.com

In this Privacy Policy, “Orbelvia,” “we,” “us,” and “our” refer to Huizhou Juhui Yungou Technology Co., Ltd. operating under the Orbelvia brand.

02. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and services.

We may collect personal information directly from you, automatically through your device, or from certain third-party service providers.

A. Information You Provide

We may collect personal information when you:

• Place an order or make a purchase;

• Create or manage an account;

• Contact our customer support team;

• Subscribe to promotional emails or newsletters;

• Participate in surveys, promotions, or other activities;

• Submit feedback or product reviews.

Depending on your interaction with us, this information may include:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Order and transaction details;

• Customer service communications;

• Information you voluntarily provide.

Payment information is processed through the payment providers available during checkout. We do not intentionally collect or store complete payment card details when those details are handled directly by our payment processors.

B. Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically through cookies, pixels, log files, and similar technologies.

This information may include:

• IP address;

• Browser type and version;

• Device type and identifiers;

• Operating system;

• Approximate geographic location derived from IP address;

• Pages viewed and browsing activity;

• Products viewed or added to your shopping cart;

• Referral sources;

• Website interactions;

• Date, time, and duration of visits.

We use this information to:

• Maintain website functionality;

• Improve website performance;

• Understand shopping behavior;

• Analyze website traffic;

• Identify technical issues;

• Improve our products and services;

• Support relevant advertising and marketing activities.

C. Information From Third Parties

We may receive certain information from trusted third-party providers involved in operating our business, including:

• Payment processors;

• E-commerce service providers;

• Website analytics providers;

• Advertising platforms;

• Marketing partners;

• Shipping and fulfillment providers.

This information may help us process transactions, verify payments, fulfill orders, provide customer support, understand website performance, and improve the shopping experience.

Third-party providers may independently collect or process information according to their own privacy policies and applicable legal requirements.

03. HOW WE USE YOUR PERSONAL INFORMATION

We use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

• Confirming and processing purchases;

• Verifying payment transactions;

• Preparing and shipping orders;

• Providing order confirmations and tracking updates;

• Managing cancellations, returns, and refunds.

Customer Service

• Responding to customer inquiries;

• Providing product and order assistance;

• Resolving delivery or payment issues;

• Managing after-sales requests.

Website Operations

• Maintaining website security and functionality;

• Improving website navigation and performance;

• Identifying errors and preventing fraudulent activities;

• Enhancing the overall shopping experience.

Marketing and Advertising

• Communicating promotional offers where permitted;

• Measuring advertising performance;

• Understanding customer interests;

• Providing relevant product information and advertisements.

You may opt out of marketing communications where applicable.

Legal and Business Requirements

We may process personal information when necessary to:

• Comply with applicable laws and regulations;

• Respond to lawful requests from authorities;

• Protect our rights and legitimate business interests;

• Detect and prevent fraud or unauthorized activities;

• Resolve disputes and enforce applicable agreements.

04. ANALYTICS AND ADVERTISING

We may work with third-party analytics and advertising providers to understand how customers interact with our website and to improve the effectiveness of our marketing activities.

These providers may use technologies such as:

• Cookies;

• Tracking pixels;

• Web beacons;

• Advertising identifiers;

• Similar tracking technologies.

These technologies may help us measure website visits, evaluate advertising campaigns, understand product interests, and provide more relevant advertisements.

Depending on your location and applicable laws, certain advertising-related data sharing may qualify as targeted advertising, cross-context behavioral advertising, or the sale or sharing of personal information under specific privacy laws.

Where required, we will provide appropriate notices and mechanisms for exercising your privacy choices.

Third-party providers are responsible for their own independent privacy practices.

05. COOKIES AND TRACKING TECHNOLOGIES

Cookies are small data files stored on your device when you visit a website. They help websites remember information and provide a more convenient browsing experience.

We may use the following categories of cookies:

A. Strictly Necessary Cookies

These cookies support essential website operations, including:

• Shopping cart functionality;

• Checkout processing;

• Account authentication;

• Website security;

• Basic website navigation.

These cookies are necessary for certain website functions to operate.

B. Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are viewed and how customers navigate between products.

We use these insights to improve website performance and usability.

C. Preference Cookies

These cookies remember certain preferences, such as language, region, or other browsing settings, to make future visits more convenient.

D. Advertising Cookies

These cookies and similar technologies may help measure advertising effectiveness, understand product interests, and deliver more relevant promotional content.

Where required by applicable law, non-essential cookies will only be activated after obtaining the necessary consent.

You can manage cookies through your browser settings or any cookie preference tools made available on our website.

Please note that disabling certain cookies may affect some website functions.

06. THIRD-PARTY SERVICES AND INFORMATION SHARING

We do not disclose personal information indiscriminately.

However, we may share certain information with trusted third parties when reasonably necessary to operate our website, fulfill orders, provide services, or comply with legal requirements.

These parties may include:

Payment Service Providers

To process payments, verify transactions, and help prevent fraudulent activity.

Shipping and Fulfillment Partners

To prepare, dispatch, track, and deliver customer orders.

Website and Technology Providers

To host, maintain, secure, and improve our website and related services.

Analytics and Advertising Partners

To evaluate website performance, measure marketing activities, and support advertising services, subject to applicable privacy requirements.

Professional and Legal Service Providers

To obtain accounting, legal, compliance, or other professional assistance when necessary.

Government Authorities

Where disclosure is required by applicable laws, regulations, court orders, or lawful government requests.

Third parties receiving information are expected to handle it in accordance with applicable legal obligations and their relevant service arrangements.

We do not authorize third parties to use personal information for purposes that are inconsistent with applicable legal requirements or the services they are engaged to provide.

07. INTERNATIONAL DATA TRANSFERS

As our business may work with service providers and technology partners operating in different countries, personal information may be processed or transferred across international borders.

Depending on the location of our customers and service providers, information may be transferred to countries that have different data protection standards.

Where required by applicable law, we will implement appropriate safeguards for international transfers, such as recognized contractual protections or other legally permitted transfer mechanisms.

We take reasonable steps to ensure that personal information receives an appropriate level of protection.

08. DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

• The nature of the information;

• The purpose for which it was collected;

• The duration of our customer relationship;

• Applicable accounting and tax requirements;

• Legal and regulatory obligations;

• Dispute resolution and fraud prevention needs.

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

09. YOUR PRIVACY RIGHTS

Depending on your country, state, or region, you may have certain rights regarding your personal information.

These rights may include:

Right to Know and Access

You may request information about the personal information we collect, use, disclose, or process about you.

Right to Correction

You may request corrections to inaccurate or incomplete personal information.

Right to Deletion

You may request the deletion of certain personal information, subject to applicable legal exceptions.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable format.

Right to Opt Out

Depending on applicable law, you may have the right to opt out of:

• Targeted advertising;

• Certain personalized advertising activities;

• Certain sharing of personal information with third parties;

• Certain processing activities recognized as a sale or sharing of personal information under applicable privacy laws.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Right to Non-Discrimination

Where required by applicable law, we will not unlawfully discriminate against customers for exercising their privacy rights.

To submit a privacy-related request, please contact:

Email: service@orbelvia.com

We may need to verify your identity before processing certain requests.

We will review and respond to valid requests within the timeframes required by applicable law.

10. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

These rights may include:

• The right to know what categories of personal information are collected;

• The right to access specific personal information;

• The right to request deletion;

• The right to request correction;

• The right to opt out of the sale or sharing of personal information;

• The right to limit certain uses of sensitive personal information, where applicable;

• The right to receive equal service and pricing when exercising privacy rights.

We do not knowingly sell personal information in exchange for monetary payment.

However, certain advertising and tracking activities may constitute sharing or targeted advertising under applicable privacy laws.

Where required, we will provide mechanisms to exercise the relevant opt-out rights.

You may submit a privacy request by contacting:

Email: service@orbelvia.com

We will process eligible requests in accordance with applicable California privacy requirements.

11. GLOBAL PRIVACY CONTROL (GPC)

Some browsers support Global Privacy Control (GPC), a privacy signal that communicates a user's preference to limit certain types of data sharing or targeted advertising.

Where required by applicable law, we will recognize and process valid GPC signals in accordance with the relevant legal requirements.

Depending on the applicable law, this may include requests relating to:

• Certain sharing of personal information;

• Targeted advertising activities;

• Other recognized privacy preferences.

You may enable GPC through a compatible browser or privacy extension.

12. BROWSER PRIVACY SIGNALS

Some browsers provide privacy settings or signals, such as Do Not Track (DNT).

There is currently no universal standard governing all DNT signals.

As a result, our website may not respond to every DNT request.

Where applicable laws establish specific requirements for browser-based privacy signals, we will handle those signals in accordance with the relevant requirements.

13. MARKETING COMMUNICATIONS

We may send promotional emails or marketing communications where permitted by applicable law.

These communications may include:

• Product announcements;

• Special offers;

• Promotions and discounts;

• Updates about our products and services.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Please note that even after opting out of marketing communications, you may still receive essential transactional messages, such as order confirmations, shipping notifications, and customer service responses.

14. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• Unauthorized access;

• Improper disclosure;

• Accidental loss;

• Unauthorized modification;

• Misuse or destruction.

We also work with service providers that support secure payment processing, website operations, and customer order management.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

While we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

15. CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

If you believe a child has provided personal information to us, please contact:

Email: service@orbelvia.com

We will review the matter and take appropriate action.

16. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, services, or platforms.

These external websites operate independently and may have their own privacy policies and data collection practices.

We do not control the privacy practices of independent third-party websites.

We encourage customers to review the relevant privacy policies before providing personal information to external services.

17. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time to reflect:

• Changes in our business operations;

• Updates to website functionality;

• New services or technology providers;

• Changes in data protection practices;

• Applicable legal or regulatory requirements.

Any updated version will be published on this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage you to review this page periodically.

18. CONTACT US

If you have questions about this Privacy Policy, our data handling practices, or wish to exercise your privacy rights, please contact us.

Brand Name:
Orbelvia

Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.

Customer Support Email:
service@orbelvia.com

Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China

Customer Support Days:
Monday – Friday

Estimated Response Time:
Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may take slightly longer.

ORBELVIA

Your trust matters to us.

We are committed to respecting your privacy, handling personal information responsibly, and creating a transparent and dependable shopping experience.