Return & Refund Policy
RETURN & REFUND POLICY
ORBELVIA
Your Satisfaction Matters. Shopping with Confidence.
At Orbelvia, operated by Huizhou Juhui Yungou Technology Co., Ltd., we value your trust and want every shopping experience to be clear, reliable, and reassuring.
If your purchase does not meet your expectations, our Return & Refund Policy explains how to request a cancellation, return an eligible product, or receive a refund.
Please review the guidelines below before submitting a return request.
01. ORDER CANCELLATION
We understand that plans can change.
You may request to cancel your order before it enters the processing or fulfillment stage.
If your cancellation request is approved, a full refund will be issued to your original payment method.
Please note:
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Cancellation requests must be submitted as early as possible.
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Once an order has entered processing, fulfillment, or shipping preparation, cancellation may no longer be available.
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Orders that have already been shipped cannot normally be canceled through the standard cancellation process.
To request an order cancellation, please contact our customer support team:
Email: service@orbelvia.com
Please include your order number and the reason for your cancellation request so that our team can assist you efficiently.
02. 30-DAY RETURN WINDOW
We offer a 30-calendar-day return window for eligible products.
You may request a return within 30 calendar days after the date your order is delivered.
To qualify for a standard return, the product must:
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Be unused and in its original condition;
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Be returned with its original packaging and accessories, where applicable;
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Include valid proof of purchase or order confirmation.
Products showing signs of use, damage caused after delivery, or missing components may require additional review.
Please contact our customer support team before sending any product back.
Returns sent without prior authorization may not be accepted.
Nothing in this policy limits any mandatory return or refund rights you may have under applicable consumer protection laws.
03. HOW TO REQUEST A RETURN
We aim to make the return process straightforward.
To begin, please email our customer support team:
Email: service@orbelvia.com
Please provide the following information:
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Your order number;
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The product name;
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The reason for your return;
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Clear photos or videos of the product, if relevant.
Once we receive your request, our team will review the information and provide the appropriate return instructions.
Important: Please wait for return authorization and instructions before shipping any item back.
This helps us identify your order and ensure that your return is handled correctly.
04. RETURN ADDRESS
For security and accurate return processing, please do not send returned products directly to our business registration address.
Once your return request has been reviewed and approved, our customer support team will provide the designated return address and any necessary shipping instructions.
Please use only the return address provided by our team.
We cannot guarantee the successful processing of products sent to an unauthorized address.
05. RETURN SHIPPING COSTS
Return shipping responsibility depends on the reason for the return.
Customer Preference Returns
For returns resulting from personal preference, customers are responsible for the return shipping costs.
Examples include:
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Ordering the wrong product;
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Changing your mind after purchase;
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Selecting a product that does not meet your personal preferences.
Damaged, Defective, or Incorrect Products
If your order arrives with any of the following issues:
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Damaged products;
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Defective or non-functioning products;
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Incorrect items;
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Products materially different from their advertised descriptions.
Please contact us with your order details and supporting photos or videos.
After reviewing the issue, we will provide an appropriate resolution, which may include a replacement, refund, or return assistance.
For verified issues covered by this policy, Orbelvia will provide the appropriate assistance without charging you additional return costs.
06. REFUND PROCESSING
Your satisfaction matters to us, and we aim to handle approved refunds as efficiently as possible.
Once your returned product has been received and inspected, we will notify you of the refund decision.
Refund Timeline
Approved refunds will generally be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note:
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Refunds are normally issued to the original payment method.
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The time required for funds to appear in your account may vary.
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Banks, card issuers, and payment providers may require additional processing time.
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Refund processing times may differ depending on your payment provider.
The time required for the refund to appear in your account is not necessarily the same as the time required for us to issue it.
07. LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe, we recommend taking the following steps:
Step 1 – Check Your Payment Account
Review your bank account, credit card statement, or original payment account.
Step 2 – Contact Your Payment Provider
Contact your bank, card issuer, or payment provider to check whether the refund is still being processed.
Step 3 – Contact Orbelvia
If you still cannot locate your refund, please contact our customer support team.
Email: service@orbelvia.com
Please include your order number and any relevant refund information so that we can investigate the matter.
08. CUSTOMER SUPPORT
We are committed to providing clear communication and helpful after-sales assistance throughout your shopping experience.
For cancellation requests, return inquiries, refund questions, or other after-sales concerns, please contact us using the information below.
Brand Name:
Orbelvia
Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.
Customer Support Email:
service@orbelvia.com
Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China
Customer Support Days:
Monday – Friday
Estimated Response Time:
Usually within 24–48 business hours.
During public holidays, promotional periods, or periods of increased inquiry volume, responses may take slightly longer.
OUR COMMITMENT
At Orbelvia, we believe that a positive shopping experience continues beyond the moment your order arrives.
We are committed to handling customer concerns with care, providing transparent information, and working toward fair and appropriate solutions.
Thank you for choosing Orbelvia.
Shop with confidence. We're here to help.