TERMS OF SERVICE

ORBELVIA

Clear Standards. Trusted Service. A Better Shopping Experience.

Welcome to Orbelvia.

These Terms of Service govern your access to and use of the Orbelvia website, including all pages, features, content, products, and services made available through the Site (collectively, the “Services”).

The Site is operated by Huizhou Juhui Yungou Technology Co., Ltd., doing business as Orbelvia.

Orbelvia is a consumer-facing brand operated by Huizhou Juhui Yungou Technology Co., Ltd.

Throughout these Terms, the words “we,” “us,” and “our” refer to Huizhou Juhui Yungou Technology Co., Ltd. operating under the Orbelvia brand. The words “you” and “your” refer to any visitor, customer, or individual accessing or using our Site.

By accessing, browsing, registering an account, or purchasing products through our Site, you acknowledge that you have read and agree to these Terms of Service and our applicable website policies.

If you do not agree with these Terms, please discontinue using our website and Services.

We may revise these Terms from time to time to reflect changes in our business operations, website features, or applicable legal requirements. Updated Terms will be published on this page with the applicable effective date.

SECTION 01 – ONLINE STORE USAGE

By using our website, you confirm that:

• You meet the minimum legal age requirements applicable in your country or region.

• You have the legal capacity to enter into a binding agreement.

• All information you provide during registration, checkout, or customer communications is accurate and complete.

• You will use our website and Services in accordance with applicable laws and regulations.

You agree not to use our website, products, or Services for unlawful, fraudulent, deceptive, or unauthorized purposes.

You must not:

• Violate any applicable local, national, or international laws;

• Attempt to gain unauthorized access to our website or its systems;

• Introduce viruses, malware, malicious code, or other harmful software;

• Interfere with website functionality, security, or normal operations;

• Collect or misuse other customers' personal information;

• Use automated systems to access or extract website content without authorization;

• Engage in activities that may damage our business, reputation, or customer experience.

We reserve the right to investigate suspected violations and restrict or suspend access to our website where reasonably necessary and permitted by applicable law.

SECTION 02 – GENERAL CONDITIONS

We reserve the right, where permitted by applicable law, to refuse service, restrict transactions, or cancel orders when reasonably necessary.

You agree not to copy, reproduce, distribute, modify, publish, resell, or commercially exploit any part of our website, content, products, or Services without our prior written authorization.

You must not use our website or its content in a manner that infringes intellectual property rights or the rights of others.

Payment information submitted during checkout is processed through the payment providers made available on our website.

We may use third-party service providers to support website operations, payment processing, order management, and customer service.

Your use of our website remains subject to these Terms and any applicable policies governing those services.

SECTION 03 – INFORMATION ACCURACY

We make reasonable efforts to ensure that information presented on our website is accurate, complete, and up to date.

However, certain information may occasionally contain inaccuracies, omissions, or outdated details, including:

• Product descriptions;

• Product images and specifications;

• Prices and promotional information;

• Inventory availability;

• Shipping estimates;

• Website content and announcements.

Product images are provided for illustrative and informational purposes. Actual product appearance may vary slightly due to lighting, photographic conditions, screen settings, or product updates.

We reserve the right to correct inaccuracies, update information, modify website content, or remove outdated material when necessary.

Where an error materially affects an existing order, we will handle the matter in accordance with applicable laws and our relevant purchasing policies.

SECTION 04 – PRODUCTS, PRICES & SERVICES

We aim to present our products and Services as accurately as reasonably possible.

Product prices, descriptions, availability, and promotional offers may change from time to time without prior notice, subject to applicable legal requirements.

We reserve the right to:

• Update product descriptions and specifications;

• Adjust prices and promotional offers;

• Modify website features and Services;

• Limit product quantities where reasonably necessary;

• Discontinue products when appropriate;

• Correct technical or administrative errors.

Prices and applicable charges will be displayed during checkout before you complete your purchase.

If an obvious pricing or listing error occurs, we may contact you to clarify the issue or take appropriate action, including cancellation of an affected order where legally permitted.

Any payment already collected for a canceled order will be handled in accordance with applicable laws and our Return & Refund Policy.

Changes to products or Services will not remove any mandatory consumer rights you may have under applicable law.

SECTION 05 – PRODUCTS, RETURNS & REFUNDS

We make reasonable efforts to ensure that product images, descriptions, colors, dimensions, and specifications accurately represent the products offered.

However, minor variations may occur due to display settings, photographic conditions, manufacturing updates, or packaging changes.

Before placing an order, customers are encouraged to review the product information and specifications carefully.

If a product arrives damaged, defective, incorrect, or materially different from its advertised description, please contact our customer support team for assistance.

All applicable cancellations, returns, replacements, and refunds are handled according to our:

Return & Refund Policy

Please review that policy for information regarding:

• Order cancellation conditions;

• Return eligibility and applicable time limits;

• Return authorization procedures;

• Return shipping responsibilities;

• Refund processing arrangements.

Nothing in these Terms is intended to exclude or restrict any mandatory consumer rights available under applicable laws.

SECTION 06 – ORDERS & PAYMENTS

When placing an order through our website, you agree to provide accurate and complete billing, shipping, and contact information.

You are responsible for reviewing your order details before submitting payment.

We reserve the right to review, limit, refuse, or cancel orders when reasonably necessary, including circumstances involving:

• Inaccurate or incomplete order information;

• Suspected fraudulent or unauthorized transactions;

• Payment authorization or processing failures;

• Product availability issues;

• Obvious pricing or listing errors;

• Other circumstances that prevent successful order fulfillment.

Submitting an order does not necessarily mean that the order has been finally accepted.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance or confirmation of shipment.

If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable legal requirements.

Available payment methods may vary depending on your location, device, and checkout availability.

Customers are responsible for ensuring that their selected payment method is authorized and valid.

SECTION 07 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content and materials displayed on our website are owned by or licensed to Orbelvia or its relevant rights holders.

This may include:

• Brand names and logos;

• Website design and layout;

• Product photographs and images;

• Written descriptions and marketing content;

• Graphics and visual elements;

• Website text and other digital materials.

These materials are protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial shopping purposes.

Without prior written permission, you must not:

• Reproduce or redistribute website content for commercial purposes;

• Copy or modify our branding or visual materials;

• Use our trademarks or logos without authorization;

• Republish our content on other websites;

• Exploit our intellectual property in a manner that infringes our rights.

Unauthorized use may result in appropriate legal action where permitted by applicable law.

SECTION 08 – THIRD-PARTY SERVICES

Our website may use third-party services and technologies to support its operations.

These may include:

• Payment processing services;

• Website hosting and technical services;

• Analytics tools;

• Advertising platforms;

• Shipping and fulfillment providers;

• Customer support tools.

Third-party services may operate under their own terms, conditions, and privacy policies.

Where you interact directly with an independent third-party service, you should review its applicable terms and privacy practices.

We are not responsible for the independent operations, policies, or practices of third-party providers to the extent permitted by applicable law.

However, nothing in this section limits any responsibility that cannot legally be excluded.

SECTION 09 – EXTERNAL LINKS

Our website may contain links to external websites or third-party resources for your convenience.

These links may direct you to websites that are not operated or controlled by Orbelvia.

We do not control the independent content, products, services, security measures, or privacy practices of external websites.

We therefore encourage you to review the applicable terms and privacy policies before interacting with third-party websites.

The inclusion of an external link does not necessarily indicate endorsement, sponsorship, or affiliation.

Your interaction with third-party websites is subject to the terms and conditions of those websites.

SECTION 10 – PRIVACY & PERSONAL INFORMATION

Your privacy is important to us.

Personal information collected through your use of our website, purchases, checkout activities, and customer support communications is handled in accordance with our:

Privacy Policy

Our Privacy Policy explains:

• What personal information we collect;

• How we use and process information;

• When information may be shared with third parties;

• How cookies and tracking technologies are used;

• What privacy rights may be available to you;

• How to submit privacy-related requests.

By using our website, you acknowledge that our Privacy Policy applies to your interactions with our Services.

Where applicable law requires consent for specific data processing activities, we will obtain the necessary consent through appropriate mechanisms.

SECTION 11 – DISCLAIMERS & LIMITATION OF LIABILITY

We make reasonable efforts to maintain a reliable website and provide accurate product and service information.

However, to the extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

• The website will always operate without interruptions;

• All website features will be available at all times;

• Technical errors will never occur;

• Website content will always be completely free of inaccuracies.

To the maximum extent permitted by applicable law, Orbelvia and Huizhou Juhui Yungou Technology Co., Ltd. shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or Services.

Nothing in these Terms excludes or limits liability for matters that cannot legally be excluded or limited, including applicable statutory consumer rights.

These Terms do not affect any mandatory rights or remedies available to customers under applicable consumer protection laws.

SECTION 12 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of the rights of others.

This section does not apply to the extent that a claim arises from our own unlawful conduct, negligence, or other circumstances for which liability cannot legally be excluded.

SECTION 13 – CHANGES TO THESE TERMS

We may update these Terms of Service when necessary due to:

• Changes in our business operations;

• Updates to website features or Services;

• New products or service offerings;

• Changes in applicable laws or regulations;

• Other legitimate operational requirements.

The latest version will be published on this page.

Any revised Terms will become effective as stated in the updated version, subject to applicable legal requirements.

Where required by law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

Continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms only to the extent permitted by applicable law.

SECTION 14 – GOVERNING LAW & CONSUMER RIGHTS

These Terms shall be interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to deprive customers of mandatory consumer protection rights under the laws applicable to their transactions.

Where a mandatory legal requirement provides greater protection to a customer, that requirement will prevail to the extent required by law.

Any disputes arising from the use of our website or Services will be addressed in accordance with applicable legal procedures and consumer protection requirements.

SECTION 15 – CONTACT INFORMATION

If you have questions about these Terms of Service, website usage, orders, payments, or customer support, please contact us using the information below.

Brand Name:
Orbelvia

Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.

Customer Support Email:
service@orbelvia.com

Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China

Customer Support Days:
Monday – Friday

Estimated Response Time:
Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may take slightly longer.

ORBELVIA

Thank you for choosing Orbelvia.

We are committed to providing clear policies, responsible service, and a dependable online shopping experience.