Shipping Policy

SHIPPING POLICY

ORBELVIA

Thoughtful Service. Clear Delivery. A Better Shopping Experience.

At Orbelvia, operated by Huizhou Juhui Yungou Technology Co., Ltd., we are committed to making your delivery experience as clear, convenient, and reliable as possible.

We work with logistics carriers and fulfillment partners to process and deliver orders efficiently. Please review the following shipping information before completing your purchase.

01. ORDER PROCESSING TIME

Orders are generally processed within:

1–5 business days

Processing begins after successful payment confirmation.

Please note that order processing time is separate from shipping transit time.

Processing may take longer during certain circumstances, including:

  • High order volumes;

  • Public holidays and weekends;

  • Seasonal promotions or special sales events;

  • Product availability or inventory adjustments;

  • Unexpected operational or logistical circumstances.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

02. ESTIMATED DELIVERY TIME

Our estimated shipping transit time is:

10–20 business days after dispatch.

In addition to transit time, please allow approximately 1–5 business days for order processing.

The overall estimated timeframe is therefore approximately:

11–25 business days, excluding any additional delays.

Delivery estimates are provided as a general guide and are not guaranteed delivery dates.

Actual delivery times may vary depending on:

  • The destination country or region;

  • Local delivery arrangements;

  • Customs inspections and clearance procedures;

  • Carrier transportation schedules;

  • Weather conditions or unexpected disruptions;

  • Other circumstances beyond our reasonable control.

We appreciate your patience while your order makes its way to you.

03. SHIPPING FEES

We currently offer standard shipping options for eligible destinations.

Standard Shipping Fee: $2.99 USD

The applicable shipping fee will be displayed at checkout before you complete your payment.

If additional shipping options or charges are available for your destination, the relevant details will be shown during checkout.

04. FULFILLMENT & SHIPPING ORIGIN

To support efficient order fulfillment, orders may be dispatched from our own facilities or trusted fulfillment partner locations.

The actual shipping origin may depend on:

  • Product availability;

  • Inventory location;

  • Destination country or region;

  • Fulfillment arrangements.

Please note that we do not guarantee that every order will be shipped from one specific warehouse or location.

Different items within the same order may also be subject to different fulfillment arrangements where applicable.

05. TRACKING YOUR ORDER

Once your order has been dispatched, a shipping confirmation email will be sent to your registered email address.

Where tracking is available, the email will include your tracking number and relevant tracking information.

Please allow some time for the carrier to register the shipment and update its tracking system.

If tracking information does not appear immediately, this does not necessarily mean your package has not been shipped.

You can use the tracking information provided in your shipping confirmation email to follow your shipment's progress.

If you need assistance, our customer support team will be happy to help.

06. INTERNATIONAL SHIPPING

Orbelvia provides international shipping to eligible destinations.

Shipping availability depends on factors such as:

  • Destination country or region;

  • Local import and delivery restrictions;

  • Carrier service availability;

  • Applicable transportation limitations.

Some locations may be temporarily or permanently unavailable for delivery.

If we are unable to fulfill an order to your selected destination, we will contact you regarding the available options.

07. DELAYED, MISSING OR LOST PACKAGES

Although we work with logistics partners to support timely delivery, unexpected delays may occasionally occur.

If your package appears delayed, tracking information has not been updated for an extended period, or you believe your shipment may be lost, please contact us.

To help us investigate, please provide:

  • Your order number;

  • Your tracking number, if available;

  • Your shipping details;

  • A brief description of the issue.

Our customer support team will review the information and work with the relevant fulfillment or shipping partner to provide appropriate assistance.

Please note that carrier investigations may require additional time depending on the circumstances.

08. CHANGING YOUR SHIPPING ADDRESS

If you need to correct or update your shipping address after placing an order, please contact us as soon as possible.

Address changes may only be possible before your order enters processing or shipment preparation.

Once an order has been dispatched, we generally cannot guarantee that the delivery address can be changed.

To avoid delivery problems, please carefully review your shipping information before submitting your order.

09. SHIPPING ADDRESS REQUIREMENTS

Your shipping address does not need to be the same as your billing address.

However, customers are responsible for ensuring that all shipping details entered during checkout are accurate and complete.

Please double-check the following information:

  • Full recipient name;

  • Street address and apartment or unit number;

  • City and state or province;

  • Postal or ZIP code;

  • Country or region;

  • Contact telephone number, where required.

Incorrect or incomplete address information may result in delivery delays, unsuccessful delivery attempts, or returned packages.

10. ORDER PROCESSING SCHEDULE

Orders are processed on regular business days.

Orders placed on weekends or public holidays will generally begin processing on the next available business day after payment confirmation.

Processing and delivery estimates do not include unexpected delays caused by customs procedures, carrier disruptions, or other circumstances outside our reasonable control.

11. CONTACT & SHIPPING SUPPORT

If you have questions about shipping, tracking, delivery estimates, or an existing order, please contact our customer support team.

Brand Name:
Orbelvia

Legal Company Name:
Huizhou Juhui Yungou Technology Co., Ltd.

Customer Support Email:
service@orbelvia.com

Business Address:
Unit A, 11/F, Huayang Building, Yanda 1st Road, Dashihu, Huicheng District, Huizhou City, Guangdong Province 516000, P.R. China

Customer Support Days:
Monday – Friday

Estimated Response Time:
Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, our response time may be slightly longer.

ORBELVIA

Thank you for choosing Orbelvia. We appreciate your trust and look forward to delivering a pleasant shopping experience.